We all know we need to deliver a positive experience for our clients - it can be so easy to know this fact and yet can prove difficult to provide.   We need an action plan.   What are the specific actionable skills that separate great inside sales reps from average?  In this class we will uncover, understand and develop our skills in inside sales.  This class is for anyone who works the phone, counter or has an inside/outside sales job or support function to outside sales.    

Most people will agree that selling skills is just as important as product knowledge in our industry. Evergreen is teaming with Mitch Harper this time focusing on your inside sales force. Here are some of the topics Mitch will cover during this series:

• Financial Acumen - understanding how our decisions affect our company
• Being able to define and deliver a quality customer service experience
• Understanding what creates an excellent customer experience
• Measuring financial impact of success and failure of customer service efforts
• Phone Skills - become a more effective communicator on the selling tool we use most.
• Handling client complaints
• Time Management - the best are adept at developing priorities